Portralo

Privacy Policy

Last updated: August 28, 2026

What we collect

When you place an order, we collect your name, email address, shipping address (for physical prints), and the reference photos you upload. When you use our contact form, we collect your name, email, and message.

How we use it

To create and fulfill your order, send you order updates and confirmations, respond to messages you send us, and print/ship physical orders through our print partner. We don't sell your personal information to third parties.

Your photos

Reference photos you upload but don't complete checkout with are automatically deleted after 48 hours. Photos attached to a completed order are kept as part of your order record.

Payments

Payments are processed by Stripe. We don't store your card details ourselves — Stripe handles that directly, under its own privacy policy.

Analytics

We use Google Analytics to understand how visitors use the Site (pages viewed, purchases). This doesn't include your uploaded photos or order details.

Who we share data with

Service providers that help us run the Site and fulfill orders: Stripe (payments), our print partner (physical orders), our email provider (order confirmations), and our hosting/database providers. Each only receives what it needs to do its job.

Your rights

You can ask us to see, correct, or delete the personal information we hold about you by reaching out via our contact page.

Changes to this policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent change.